KYC Policy

At BetOnRed, we are fully committed to offering a secure and transparent environment for all our players. A crucial part of that commitment is the implementation of a thorough Know Your Customer (KYC) policy. This ensures both compliance with international regulations and the protection of users against fraud, identity theft, and underage gambling. On this page, you’ll find everything you need to know about how and why we verify identities, what documents are required, and how the process works for Australian players.

What Is KYC

KYC, or “Know Your Customer,” is a verification process used to confirm the identity of users before allowing them full access to our services. This process is standard across the global iGaming industry and is especially important for maintaining legal compliance and ensuring safe gaming experiences.

Why Verification Is Necessary

Verification serves several purposes. Firstly, it protects both the player and the platform from identity fraud and financial crime. By ensuring that each account belongs to a real, verified person, BetOnRed can prevent issues such as duplicate accounts, bonus abuse, and unauthorised access.

Secondly, KYC helps prevent underage gambling. Australian law prohibits individuals under the age of 18 from participating in real-money gambling. Identity checks ensure that no minors can access our services.

Finally, KYC is essential for enabling financial transactions, including deposits and withdrawals. Verified identities allow us to work with reputable payment providers, streamline the withdrawal process, and ensure that funds are always transferred to the rightful owner.

Legal Basis

Our KYC policy is grounded in international and local financial regulations, including anti-money laundering (AML) directives and counter-terrorism financing (CTF) laws. In Australia, these regulations are enforced by the Australian Transaction Reports and Analysis Centre (AUSTRAC). BetOnRed complies with all relevant legislation, including those applicable to offshore operators serving Australian residents.

Failure to comply with these regulations can result in severe penalties for both the platform and its users. That’s why we take KYC seriously and require users to complete identity verification before making significant transactions or cashing out large sums.

Documents Required for Identity Verification

To complete the KYC process at BetOnRed, players must submit specific documents. These documents help confirm both the identity and the residential address of the user. All documents are reviewed by our dedicated KYC team and stored securely in compliance with privacy laws.

ID or Passport

To verify your identity, we require one of the following government-issued documents:

• Passport (photo page only)
• Driver’s Licence (front and back)
• National or State-issued ID card

All documents must be valid (not expired), clearly readable, and show your full name, date of birth, and photo. We recommend uploading high-quality images in JPEG or PDF format. Any tampered or cropped documents will be rejected.

Proof of Address

In addition to confirming your identity, we must verify your current residential address. Acceptable documents include:

• Utility bills (gas, electricity, water)
• Bank or credit card statements
• Government-issued letters or tax notices

The document must be dated within the last three months and clearly display your full name, address, and the issuing entity. Digital statements are accepted as long as all information is visible and unaltered.

Verification Procedure

The process of verifying your identity at BetOnRed is streamlined to minimise disruption while maintaining the highest security standards. Most users can complete the process within a few minutes, although review times may vary depending on document quality and volume.

How to Submit Your Documents

To upload your verification documents, follow these steps:

1. Log into your BetOnRed account
2. Navigate to the “Account” or “Profile” section
3. Click on the “Verify Account” or “KYC” tab
4. Upload the required documents using the secure upload form
5. Submit your files for review

Once submitted, you will receive an on-screen confirmation and a follow-up email once your documents have been approved or if additional information is needed. Please ensure that the contact details on your account are up to date to receive timely notifications.

Processing Time

Our KYC team typically reviews submitted documents within 24–48 hours. During peak times or if documents are unclear or incomplete, processing may take slightly longer. You can check the status of your verification at any time from your account dashboard.

In some cases, we may request a selfie with your ID or a video verification to match your face to your document. These steps are taken only when necessary and help enhance the security of your account.

Final Notes

Completing the KYC process not only ensures that BetOnRed remains compliant with global standards—it also protects your funds, personal data, and gaming experience. We encourage all users to verify their accounts as early as possible to avoid delays with withdrawals and ensure full access to all platform features.

At BetOnRed, your privacy and safety come first. All submitted information is handled confidentially and in accordance with the strictest data protection policies. If you have questions or need assistance with verification, our customer support team is available 24/7 via live chat and email.