Privacy Policy

At BetOnRed, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform. As an online casino operating in compliance with Australian privacy standards, BetOnRed is committed to maintaining the confidentiality and integrity of all user data. This policy outlines your rights, how we safeguard your data, and the steps you can take to stay informed.

What Data We Collect

To provide our services effectively and securely, BetOnRed collects a range of personal and non-personal information from users. This data is essential for verifying identity, managing user accounts, and complying with legal requirements.

Personal Identification Information: This includes your full name, date of birth, residential address, and identification documents. This information is required during the registration and KYC (Know Your Customer) process.
Contact Details: We collect your email address and phone number to communicate with you about your account, promotions, and important updates.
Payment Information: Details of deposits, withdrawals, transaction history, and linked financial accounts such as bank cards or e-wallets are securely collected for processing payments.
Device and Log Information: We gather technical data such as IP addresses, browser type, device type, operating system, and usage logs. This helps us ensure the integrity of the platform and detect suspicious activity.
Gaming Activity: Information on the games you play, your betting patterns, bonuses used, and session times are recorded to personalise your experience and ensure fair play.

All collected data is obtained either directly from you, through your activity on our platform, or via trusted third-party services used for verification and fraud prevention.

How We Use Your Data

Your data is used for operational, legal, and marketing purposes. We process your information with transparency and ensure it is only used for the purposes outlined in this policy.

Account Management: We use your personal data to create and maintain your user profile, process payments, manage game activity, and provide customer support.
Identity Verification: To comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, we verify your identity through KYC procedures using your submitted documents.
Security and Fraud Prevention: Your data helps us identify and block fraudulent activity, safeguard your account, and ensure the security of all transactions.
Communication: We use your email and phone number to send account-related updates, transactional confirmations, promotional offers, and service alerts. You can opt out of marketing communications at any time.
Platform Improvement: Analytical data is used to monitor platform performance, improve our services, and personalise user experiences based on behavioural patterns and preferences.

Storage and Protection of Information

We implement industry-standard practices and robust technical measures to ensure the secure storage of your personal information. This includes encryption, secure servers, and strict access controls.

Data Retention

Your data is retained only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws. This includes retaining financial records and identity documents for a minimum period specified by regulatory bodies.

Data Security

All sensitive data is encrypted using SSL (Secure Socket Layer) technology. Access to your personal data is restricted to authorised personnel who are bound by confidentiality agreements. We conduct regular security audits and vulnerability assessments to ensure ongoing protection.

In the event of a data breach, we will take immediate action to contain the breach and notify affected users and relevant authorities in accordance with the Australian Notifiable Data Breaches (NDB) scheme.

User Rights

As an Australian resident, you have several rights under the Privacy Act 1988 and other applicable laws concerning your personal data. BetOnRed respects and upholds these rights to provide a transparent and user-centred service.

Right to Access: You have the right to request access to the personal data we hold about you at any time.
Right to Correction: If your data is incorrect, incomplete, or outdated, you may request that we correct or update it.
Right to Deletion: You may request deletion of your data, provided there are no legal obligations requiring its retention.
Right to Restrict Processing: You can ask us to limit the way we use your data in specific circumstances, such as during dispute resolution or while correcting errors.
Right to Object: You may object to processing of your data for direct marketing or profiling purposes.
Right to Data Portability: In some cases, you can request a copy of your data in a structured, machine-readable format for transfer to another provider.

To exercise these rights, please contact our Data Protection Officer at [email protected]. We may request additional information to verify your identity before processing your request.

Policy Updates

BetOnRed may update this Privacy Policy from time to time to reflect changes in legal requirements, technological developments, or our operational practices. All changes will be posted on this page with the updated date.

If the changes are significant, we may notify you via email or within your account dashboard. We recommend reviewing this policy periodically to stay informed about how your information is being used and protected.

By continuing to use our services after a policy update, you acknowledge and agree to the revised terms.

Contact Us

If you have any questions, concerns, or complaints regarding our handling of your personal data, you can reach out to our Privacy Team at [email protected]. We aim to respond to all privacy-related queries promptly and in accordance with applicable regulations.

BetOnRed is committed to maintaining your trust and protecting your personal information at every step. Your privacy is not just a legal requirement—it’s our priority.