Responsible Gaming

At BetOnRed, we believe that gaming should always be a source of entertainment, never a source of harm. That’s why we’re committed to promoting responsible gaming across all aspects of our platform. We understand that, for a small number of players, gambling can stop being fun and become a problem. Our goal is to ensure a safe and controlled environment where our users can enjoy their gaming experience while having access to the support and tools necessary to stay in control.

What is Responsible Gaming

Responsible gaming refers to a set of policies and practices designed to prevent gambling-related problems and to ensure that gambling remains an enjoyable leisure activity. It involves educating players, protecting vulnerable individuals, and implementing effective tools to manage gambling habits.

BetOnRed’s approach to responsible gaming is based on the principle that while most people can enjoy online gambling responsibly, it’s essential to offer safeguards for those who may be at risk. This means creating awareness, providing support, and offering tools that encourage healthy play behaviours.

Responsible gaming also includes preventing underage gambling, ensuring fair play, and complying with all legal and regulatory requirements within the jurisdictions in which we operate.

How We Support Control

We have implemented a range of control measures and policies to assist players in maintaining a balanced gaming experience. These include both proactive and reactive strategies, ensuring that all users have the means to manage their activity effectively.

Player Verification: We use strict KYC (Know Your Customer) procedures to verify player age and identity, helping to prevent underage and unauthorised access to the platform.
Activity Monitoring: Our internal systems monitor player behaviour to detect patterns that may indicate problematic gambling. When necessary, our team intervenes with support or restrictions.
Communication: We provide clear information about responsible gambling on-site and through direct communication with players, ensuring users know how to access help when needed.
Trained Support Team: Our customer service staff are trained to handle responsible gaming queries sensitively and professionally, offering guidance and directing users to relevant resources.

These policies are in place not just to comply with legal obligations but because we truly care about the wellbeing of our users and want to promote a healthy gaming community.

Self-Control Tools

We provide a variety of self-control tools designed to help users manage their time and money spent on the platform. These tools can be activated by players at any time and are customisable to suit individual needs.

Deposit Limits: Players can set daily, weekly, or monthly deposit limits to help control their spending. These limits can only be increased after a cooling-off period.
Session Time Reminders: Notifications that alert players when they’ve been logged in for a prolonged period, helping them remain aware of their gaming habits.
Wager and Loss Limits: These allow users to set the maximum amount they are willing to wager or lose within a given timeframe.
Time-Outs: A temporary break from the platform that allows users to step away from gambling for a pre-set duration (e.g., 24 hours, 1 week).
Self-Exclusion: A longer-term restriction that can be implemented for months or even permanently. Once activated, self-exclusion cannot be reversed until the period ends.

All these tools are available through the user account settings or can be set up with the assistance of our support team. We strongly encourage players to utilise these features proactively as part of a healthy gaming routine.

Help and Resources

For those who feel they may be developing an unhealthy relationship with gambling, it’s important to know that support is available. BetOnRed partners with and refers users to professional organisations that specialise in helping individuals manage gambling-related issues.

Below are some trusted, international resources available to players in Australia and globally:

Gambling Help Online (Australia): [gamblinghelponline.org.au](https://gamblinghelponline.org.au) – Offers free and confidential support, including 24/7 online chat with professional counsellors.
Gamblers Anonymous: [gamblersanonymous.org.au](https://gamblersanonymous.org.au) – Peer support group meetings and forums for individuals who wish to stop gambling.
BetStop – National Self-Exclusion Register (Australia): A new government initiative where individuals can exclude themselves from all licensed gambling providers for up to a lifetime.
GamCare: [gamcare.org.uk](https://gamcare.org.uk) – Offers information, support, and counselling services for individuals affected by gambling.

If you’re concerned about your own gambling or the gambling habits of someone close to you, don’t hesitate to reach out. Seeking help is a sign of strength, not weakness. Our support team is always here to guide you toward the assistance you need.

Final Message

BetOnRed is committed to maintaining a safe and enjoyable gaming platform. We view responsible gaming as a shared responsibility between our company, our players, and the broader community. Through transparency, support, and smart tools, we aim to create a positive environment where entertainment never crosses into harm.

If at any point your gambling stops being fun, or you feel it may be getting out of control, please take advantage of the resources and tools available to you. Our priority is your wellbeing, and we will continue to evolve our responsible gaming policies to meet the highest standards of player protection.